Introduction
These Terms and Conditions (hereinafter referred to as the “Terms”) constitute a legally binding agreement between you (the “Player”, “you”, or “your”) and Winum, an online casino operated under the brand name “Winum” (hereinafter “Winum”, “we”, “us”, or “our”). By creating an account, accessing the Winum website, using any Winum download apk or Winum casino apk solutions, or participating in any real-money or demo games offered under the Winum brand, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms govern your use of all products, services, games, bonuses, and features made available by Winum, including but not limited to casino games, promotions, payment services, and responsible gaming tools. You must carefully review these Terms before registering or placing any wagers, as they affect your legal rights and obligations. If you do not agree with any provision of these Terms, you must immediately stop using the website, uninstall any Winum casino apk or Winum download apk from your device, and refrain from accessing our services.
Winum operates as an online casino under a remote gaming licence issued to Galaxy Byte Lab SRL by the Government of the Autonomous Island of Anjouan, Union of Comoros, with licence number ALSI-202508040-FI2. The company is registered in Costa Rica and adheres to applicable international standards relating to anti-money laundering (AML), responsible gambling, and data protection, to the extent permitted by its jurisdiction. While Winum offers a wide range of games and features in multiple languages, including an India (English) version available via Winum, it remains your sole responsibility to ensure that your use of the services is lawful in your country or region of residence. All games are intended strictly for adult entertainment, and no guarantees of profit or success are provided. Gambling should never be seen as a way to earn income or solve financial problems; instead, it must be approached only as a form of leisure with money you can afford to lose.
Acceptance of Terms
By ticking any checkbox labelled “I agree to the Terms and Conditions”, by clicking any button that implies your consent, or by continuing to use the Winum website or Winum casino apk after these Terms have been made available to you, you confirm your full and unconditional acceptance of these Terms. Your acceptance also extends to all additional policies referenced herein, including but not limited to our Privacy Policy, Responsible Gambling Policy, KYC and AML Policy, Bonus Terms, and any game-specific rules. You understand and agree that Winum may modify, update, or replace these Terms from time to time, and such changes will come into effect once published on the site or within the app environment. Continued use of the services after any amendment constitutes your agreement to be bound by the updated Terms, so you are encouraged to review this page regularly. If at any time you disagree with the current version of the Terms, you must stop using the services and request account closure, if applicable.
Winum reserves the right to request your express reconfirmation of the Terms after significant changes, including but not limited to changes in legal requirements, bonus conditions, payment rules, or responsible gaming procedures. In such cases, your access to certain features or to real-money play may be temporarily restricted until you provide reconfirmation. It is your responsibility to ensure that your contact details, particularly your email address, are up to date so that you can be informed of material changes when necessary. No verbal or written statement by Winum customer support or any third party may override or alter these Terms, except where expressly confirmed in writing by Winum’s authorised management. In any conflict between translations, the English-language version of these Terms will prevail, including for users accessing the India (English) version via Winum.
Eligibility & Age Restriction (18+ only)
Use of the Winum services is strictly limited to individuals who are at least eighteen (18) years of age or older, or the minimum legal age for gambling in their specific jurisdiction, whichever is higher. By registering an account, depositing funds, or playing any game at Winum, you confirm that you meet this age requirement and that you are legally permitted to participate in online gambling under the laws applicable to you. Underage gambling is strictly prohibited, and Winum adopts a zero-tolerance approach towards any attempts by persons under 18 to register, deposit, or play. If we suspect or become aware that an account has been opened or used by a minor, we will immediately suspend the account, void all bets and winnings, and refund any remaining deposits to a method reasonably determined by us, subject to applicable law. Furthermore, we may report such instances to relevant authorities and payment providers where appropriate.
Winum is particularly conscious of the risks associated with gambling by young people, including increased vulnerability to addiction, financial harm, and negative social or psychological consequences. For this reason, we use age-verification procedures and KYC checks, including document verification and, where necessary, additional verification such as selfies or video calls, to confirm your identity and age. You agree to cooperate fully with these procedures and to provide accurate and genuine documentation whenever requested. Parents and guardians are strongly advised to install appropriate content filters or parental control software to prevent minors from accessing gambling-related content on shared devices. Any adult who knowingly permits a minor to use their Winum account or to participate in gambling on their behalf will be considered in breach of these Terms and may face account closure and reporting to relevant authorities.
Account Registration
To use the full range of Winum services, including depositing, playing real-money games, or accessing specific bonuses, you must create a personal account (the “Account”). Account registration is mandatory, and you confirm that all information you provide during sign-up, such as your full name, date of birth, country of residence, phone number, and email address, is complete, accurate, and up to date. Accounts at Winum are strictly for personal use; our rules specify that each individual is allowed only one account, and duplicate accounts are forbidden. You may not create accounts on behalf of other persons, transfer or sell your account, or allow third parties to use your login credentials for any reason. You are responsible for maintaining the confidentiality of your password and for ensuring that your login data is not shared or stored in a way that facilitates unauthorised access.
Winum reserves the right to refuse registration, close an existing account, or impose additional checks without providing detailed justification, particularly where fraud, abuse, AML concerns, or breach of these Terms is suspected. The information you provide during registration may be verified through our KYC processes, including checks against AML databases and verification services. If you fail to provide requested documents within the specified KYC response deadline of 30 days, Winum may suspend or permanently close your account and, depending on the circumstances, may confiscate or return funds in accordance with applicable law and internal policies. Accounts that remain inactive, meaning no logins or gameplay, for a continuous period of 12 months may be classified as dormant and closed, with any remaining balance handled in line with regulatory obligations and our policies. You may request voluntary account closure at any time by contacting customer support, particularly if you feel your gambling activity is becoming problematic or if you wish to apply a self-exclusion.
Deposits & Withdrawals
Deposits and withdrawals at Winum are provided through a range of authorised payment methods, including bank transfers, cards, e-wallets, and cryptocurrencies, subject to availability in your region. All payments must originate from payment instruments held in your own name; third-party payments are not allowed, and same-name payment method requirements are strictly enforced. You understand and agree that Winum may conduct verification of ownership of your payment methods and may, at its sole discretion, refuse a deposit or withdrawal where ownership is not clear or appears to be in the name of another person. Before processing your first withdrawal, Winum will require successful completion of KYC (Know Your Customer) verification, and additional checks may be requested for large transactions, suspicious activity, or cumulative deposits exceeding thresholds such as deposits over 10,000 USD or equivalent. Currency conversion, where required, is typically performed by the payment provider or banking partner, and exchange rates may vary; Winum does not pay interest on balances and is not responsible for any currency conversion fees.
Withdrawals are processed using, as far as reasonably possible, the same methods and channels used for deposits, in line with AML requirements and industry best practices. Withdrawals may be subject to internal review, and processing times are indicated as estimates only, depending on payment providers, intermediaries, or blockchain confirmations in the case of cryptocurrency. Chargebacks, payment disputes initiated with your bank or wallet provider, and reversals of authorised payments are strictly prohibited and may lead to account suspension, reporting to legal authorities, and recovery of funds and costs. Winum also reserves the right to freeze funds temporarily where AML monitoring flags potential money laundering, fraud, or collusion, pending investigation and clarification. By using our services, you agree to cooperate with any requests for clarifications or supporting documents relating to your financial transactions, including but not limited to proof of source of funds.
Payment Methods Table
| Method | Type | Typical Deposit Processing Time | Typical Withdrawal Processing Time | Notes |
|---|---|---|---|---|
| Visa | Bank card | Instant | 2–5 business days | Same-name card required; withdrawals may be limited in some regions. |
| Mastercard | Bank card | Instant | 2–5 business days | Same-name card required; regional restrictions may apply. |
| Bank Transfer | Bank transfer | Up to several business days | 24–72 hours (after approval) | Subject to banking hours and intermediary banks. |
| Mercado Pago | E-wallet | Instant | 1–24 hours (after approval) | Availability depends on region; same-account rule applies. |
| Rapipago | Cash payment | Up to 24 hours | Not typically used for withdrawals | For deposits only in some jurisdictions. |
| Pago Fácil | Cash payment | Up to 24 hours | Not typically used for withdrawals | For deposits only in some jurisdictions. |
| AstroPay | E-wallet | Instant | Depending on regional options | May require separate withdrawal method. |
| PIX | Bank transfer | Near-instant | Depends on provider | Regional availability only. |
| Binance Pay | Crypto wallet | Near-instant | 15–60 minutes (after approval) | Network fees may apply via provider. |
| USDT | Cryptocurrency | 10–30 minutes (network based) | 15–60 minutes (after approval) | Network fee applies; wallet address accuracy is your responsibility. |
| USDC | Cryptocurrency | 10–30 minutes (network based) | 15–60 minutes (after approval) | Same network requirements as USDT. |
| Bitcoin | Cryptocurrency | Variable by network congestion | Variable by network confirmations | Irreversible transactions; double-check addresses. |
| Ethereum | Cryptocurrency | Variable by gas fees and load | Variable by network confirmations | Gas fees borne by the player. |
The above table is indicative and may not reflect all methods available in your specific region at any given time. Winum may introduce, suspend, or remove payment options without prior notice, subject to business and regulatory considerations. Minimum deposit and withdrawal amounts, as well as maximum limits, may differ based on the chosen method, currency, and your account status. Where regulatory or AML concerns arise, Winum may require that withdrawals be processed exclusively via bank transfer or via a method deemed most secure and compliant. It remains your responsibility to ensure that your chosen payment method is legally permitted for online gambling transactions in your jurisdiction.
Bonuses & Promotions
Winum offers various bonuses and promotions, including but not limited to welcome packages, reload bonuses, free spins, cashbacks, and participation in features such as a lucky wheel, all subject to specific terms governing eligibility, wagering, and expiry. For example, typical welcome offers may include bonuses such as 100% + 150 free spins on the first deposit, 50% + 100 free spins on the second deposit, and further structured rewards, each activated from a minimum deposit threshold as indicated on the promotions page. Each bonus is subject to a required wagering multiplier, usually in the range of 30 to 40 times the bonus amount or combined deposit and bonus, as stated in the particular offer. Bonus funds and winnings from free spins are credited to a bonus balance and remain separate from real-money funds until the applicable wagering requirements are fully met within the specified validity period. Standard bonus validity may be 7 days from activation, while free spins might be valid for 24 hours from the time of crediting, but you must always check the current offer details as specific terms may vary.
Bonus abuse, including but not limited to multiple account creation, arbitrage using low-risk betting patterns, collusion between players, use of automated tools or bots, and exploitation of system errors, is strictly prohibited. Winum reserves the right to withhold, cancel, or remove bonuses and associated winnings where bonus abuse or breach of bonus terms is suspected. You may review your active and historical bonuses in your account area, typically under a section such as “My Account → Bonuses”, where you can see your bonus status (active, pending, completed, or expired), progress towards wagering, remaining wagering amount, and time left before expiry. Failure to meet the wagering requirements within the specified timeframe will result in the forfeiture of any remaining bonus balance and unpaid bonus-derived winnings. By accepting any bonus, you confirm that you understand and agree to both these general Terms and the specific bonus rules presented with the offer.
Promotions may be personalised based on your activity, region, or language version of the site, and Winum reserves the right to alter, suspend, or cancel any promotion at its sole discretion. You are responsible for reading all promotional emails, on-site notifications, and bonus descriptions carefully to understand eligibility criteria, game restrictions, maximum bet limits while wagering, and any capped winnings or excluded payment methods. Some bonuses may not be available if you deposit via certain cryptocurrencies or selected e-wallets; such restrictions, where applicable, will be communicated in advance. You may choose to decline or cancel a bonus at any time prior to wagering if you prefer to play with real-money balance only. In all cases, the promotional details and bonus conditions in effect at the time of your participation will apply, even if subsequent versions of the offer differ.
Game Rules
All games offered by Winum, including but not limited to slots, crash games such as Aviator, table games like blackjack, baccarat, roulette, and live dealer titles, are governed by both these general Terms and any game-specific rules displayed within the game interface. It is your responsibility to familiarise yourself with the game rules, payout structures, and house edges before placing real-money bets. The outcome of each game is determined either by a certified Random Number Generator (RNG) or by the rules and procedures of live dealer games operated by third-party studios, as applicable. Any attempts to manipulate game outcomes, exploit display or connection errors, or use external aids to gain an advantage will be deemed fraudulent activity and a serious breach of these Terms. Where such conduct is suspected, Winum may void bets, forfeit winnings, and close the involved accounts, in addition to reporting the matter to regulatory or law enforcement bodies if necessary.
Game providers may at any time update game rules, payout tables, visual interfaces, or bonus features, and such changes are normally implemented automatically within the Winum platform. While Winum endeavours to ensure that all on-site information about games is accurate, minor discrepancies between the version displayed on our site and the version held on the provider’s server may occur, in which case the provider’s server records will prevail. In the event of a malfunction of a game or platform, all affected bets and payouts related to the malfunction may be declared void at Winum’s discretion, and stakes may be refunded where appropriate. You must not rely on any presumed patterns or systems to beat the games, as all outcomes are random or governed by standard casino rules, and long-term advantage for players cannot be guaranteed. By playing any game, you accept that losses are possible and that your risk exposure is entirely your responsibility.
Fair Play & RNG
Winum is committed to providing a fair and transparent gaming environment in which all players have an equal opportunity to win, subject to the inherent randomness and house edge of casino games. To this end, Winum uses certified Random Number Generator (RNG) technology supplied by reputable game providers to determine the outcome of virtual games such as slots, crash games, and RNG-based table games. The RNG ensures that each spin, card draw, or game round is independent, unpredictable, and statistically random, without any manipulation by Winum or its employees. Independent testing organisations and laboratories routinely audit and certify the RNG technology and game payout percentages in accordance with industry standards and the regulatory framework of the licensing authority. Winum does not have the ability to alter outcomes in favour of individual players or against them for specific sessions.
Any perception that certain games are “due to pay” or that a particular pattern of results can be predicted is incorrect and not supported by the RNG mechanism. All previous game outcomes have no influence on future results. If a technical error, bug, or communication failure results in a discrepancy between your displayed game balance and the actual balance recorded on the server, the server record will be considered authoritative. Winum may void bets and adjust balances where an error or malfunction has clearly led to incorrect payouts or stake calculations, regardless of whether the error was in your favour or in favour of the house. By using our services, you accept that technical issues, although rare, may occur, and that Winum’s decision, based on game logs and server data, will be final and binding.
Responsible Gambling
Winum strongly promotes responsible gambling and strives to ensure that online casino entertainment remains a safe and controlled activity for all adult players. Gambling should never be seen as a source of income, a way to repay debts, or a solution to financial difficulties; it is intended solely as a form of leisure, and you should always gamble with money you can afford to lose. Winum continuously monitors play patterns, deposits, and behavioural signals to identify potential signs of problem gambling, such as excessive session duration, repeated attempts to chase losses, frequent deposit escalations, and signs of distress in communication with customer support. Where our monitoring suggests that your gambling may be becoming harmful, we may contact you with responsible gaming messages, offer or apply limits, or suggest a temporary break or self-exclusion. However, such systems are not foolproof, and you remain primarily responsible for controlling your gambling behaviour.
Our responsible gaming framework includes a range of tools that you can use to manage and limit your gambling, such as deposit limits, time and session reminders, cooling-off periods, and self-exclusion options. Self-exclusion is a powerful tool that allows you to block access to your account for a minimum of six (6) months or a longer period up to permanent exclusion, in accordance with our policies. Once a self-exclusion is in place, you will be prevented from logging in and placing bets, and we will do our best to restrict marketing communications during the exclusion period. You are encouraged to use these tools proactively if you feel at risk of developing a gambling problem, as early intervention is typically more effective. Winum also provides links and contact details for external support organisations that specialise in helping individuals with gambling-related issues.
Tools & Features (table)
| Tool / Feature | Description | Availability / Typical Settings |
|---|---|---|
| Deposit Limits | Allows you to cap the total amount you can deposit over a set period (daily, weekly, monthly). | Can be set or reduced immediately; increases may take effect after a cooling-off period. |
| Loss Limits | Restricts the net amount you can lose over a defined timeframe. | Where available, can be configured via account settings or through support. |
| Session Reminders | On-screen notifications reminding you of the duration of your current session. | Configurable intervals (e.g., 30, 60, 120 minutes). |
| Time Limits | Allows you to restrict the total amount of time spent on the site per day or week. | May automatically log you out after the chosen limit is reached. |
| Cooling-off Periods | Short-term breaks during which you cannot deposit or play but can usually access account information. | Typically from 24 hours up to several weeks, depending on options provided. |
| Self-Exclusion | Long-term exclusion from all gambling activity on Winum. | Minimum of 6 months; may be extended or made permanent. |
| Reality Checks | Periodic pop-ups summarising your session time, net result, and offering quick log-out options. | Default or user-adjustable intervals. |
| Account Closure | Permanent closure of your account at your request. | Requires contact with customer support for confirmation. |
Support Resources
If you feel that gambling is negatively affecting your life, finances, relationships, or mental health, you are strongly advised to seek professional assistance without delay. Winum cooperates with and recommends independent support organisations such as GamCare, Gambling Therapy, and Gamblers Anonymous, which provide confidential helplines, online chat, counselling, and community support groups. While these organisations are international in nature, many services are accessible online from India and other countries, and they often offer multilingual support. You should consider contacting such organisations if you find it difficult to control your gambling, if you frequently chase losses, if you hide gambling from family or friends, or if you are borrowing money to gamble. Recognising the problem early and asking for help is a sign of strength, not weakness.
Winum’s customer support team is trained to handle responsible gambling queries sensitively and can assist you in enabling account-level tools, adjusting limits, or applying self-exclusions. However, our staff cannot provide financial, legal, or psychological counselling; they can only guide you towards the most appropriate support options and enforce the responsible gaming measures available on the platform. You should also seek independent financial advice if gambling has caused or worsened your financial difficulties. For your safety, we strongly encourage you not to play while under the influence of alcohol or drugs, during times of emotional distress, or in situations where you may be making impulsive decisions. By using the Winum services, you acknowledge that you are aware of the risks of gambling and that you will make use of the responsible gaming tools and support resources when needed.
Prohibited Activities
To preserve a fair, safe, and compliant environment, Winum maintains a strict list of prohibited activities, any of which may result in suspension, account closure, forfeiture of winnings, and potential legal action. These activities include, but are not limited to, opening multiple accounts, whether in your own name or in the names of third parties, for the purpose of exploiting bonuses or circumventing limits. Fraud, including the use of fake documents, identity theft, or payment instruments not belonging to you, is strictly forbidden and may be reported to relevant authorities and financial institutions. Use of bots, scripts, or any automated systems to place bets or manipulate games, together with collusion among players, is considered cheating and a serious breach of these Terms. You are also prohibited from attempting to reverse-engineer, hack, or otherwise interfere with the proper functioning of our systems, games, or payment interfaces.
Chargebacks and unjustified payment disputes with banks or wallets, money laundering or attempts to disguise the source of funds, and any system exploitation or exploitation of obvious technical errors are completely unacceptable and will trigger robust AML and fraud responses. Use of VPNs, proxies, or any location-masking tools to bypass jurisdictional restrictions, restricted country bans, or local legal requirements is prohibited. Harassment, abusive language, threats, or offensive behaviour towards Winum staff or other players, whether via chat, email, or any communication channel, will not be tolerated and may lead to account closure. In addition, engaging in any form of illegal activities, including the transfer of funds between players, selling or purchasing accounts, or advertising third-party gambling sites or services through our channels, is forbidden. Winum reserves the right to investigate any suspicious activity, request additional documents, and involve external agencies if necessary to address prohibited conduct.
Restricted Countries (table)
Winum is not available in all jurisdictions, and access is restricted from certain countries and territories due to legal, regulatory, or business considerations. The following table provides an indicative list of restricted countries; this list is not exhaustive and may change over time. If you are located in or a resident of a restricted jurisdiction, you are not permitted to register or use the services of Winum. It is your responsibility to ensure that you are not in breach of local laws when accessing our site.
| Region / Country | Status at Winum | Notes |
|---|---|---|
| United States of America | Restricted | Players from the USA may not register or play for real money. |
| United Kingdom | Restricted | Winum does not hold a UK licence and cannot accept UK players. |
| France and Territories | Restricted | Including overseas departments and territories. |
| Netherlands | Restricted | Players resident in the Netherlands are not allowed to access real-money play. |
| Spain | Restricted | Due to local regulatory requirements and licensing. |
| Italy | Restricted | Real-money play not permitted. |
| Australia | Restricted | Australian residents may not use Winum for real-money gambling. |
| Certain Other EU States | Restricted in part | Depending on evolving regulations and compliance assessments. |
| Any Jurisdiction Prohibiting Online Gambling | Restricted | If your local law forbids online gambling, you must not use Winum. |
Winum may use technical measures, including IP address checks and geolocation, to help enforce jurisdictional restrictions. Nonetheless, these measures are not foolproof, and it remains your personal obligation to comply with the gambling laws applicable to you. Use of VPN, proxy, or similar technologies to disguise your true location and circumvent our restricted country rules is a serious breach of these Terms and may result in the voiding of bets, forfeiture of winnings, and closure of your account. If we discover that you have registered from a restricted jurisdiction or have provided false information regarding your location, we may take all necessary steps to rectify the situation, including informing relevant authorities where appropriate. Should you move to a jurisdiction where Winum is restricted, you must immediately cease using the services and request closure of your account.
Privacy & Data Protection
Winum is committed to protecting your personal data and handling it in a fair, transparent, and secure manner, in accordance with applicable data protection standards relevant to our jurisdiction of operation. For the purposes of data protection, Winum acts as the data controller with respect to personal data collected from you in connection with account registration, payments, gameplay, and communication. We collect information such as your name, contact details, identification documents, device information, IP address, transactional data, and behavioural data needed to provide services, comply with legal obligations, and support responsible gambling and AML monitoring. We may share certain data with third parties, including payment providers, KYC and verification providers, AML services, analytics tools, and competent authorities, strictly for legitimate purposes as described in our Privacy Policy. Your data may be stored or processed in multiple jurisdictions, including outside your country of residence, due to the international nature of our providers and infrastructure.
We typically retain personal data for a minimum period of five (5) years following account closure or your last transaction, or longer where required by law, AML regulations, or dispute resolution purposes. You have a number of rights regarding your personal data, which may include the right to access data we hold about you, request corrections of inaccurate information, request deletion in certain circumstances, restrict or object to processing, exercise data portability where technically feasible, and withdraw consent where processing is based on consent. However, some rights may be limited by our need to comply with legal and regulatory obligations, such as AML record-keeping. Cookies and similar technologies are used on the Winum site and apps to enhance user experience, track performance, and gather analytics; you can manage cookie preferences through your browser settings, though some features may not work correctly if certain cookies are disabled. Marketing communications, including promotional emails and notifications about bonus offers or Winum download apk updates, are sent only where permitted, and you may opt out at any time through your account settings or by following the unsubscribe instructions in such communications.
Account Suspension & Termination
Winum reserves the right to suspend or terminate your account at its sole discretion in a range of circumstances, including but not limited to suspected breach of these Terms, fraud, AML concerns, responsible gambling interventions, or technical and security issues. Suspension is usually a temporary measure that restricts your ability to deposit, withdraw, or play games while we investigate a matter or carry out additional checks. During suspension, you may be asked to provide further information or documentation to clarify your identity, payment methods, source of funds, or specific gaming activity. If, following investigation, we determine that no breach or risk exists, we may lift the suspension and restore normal account operation. However, if serious violations are confirmed, we may proceed to terminate your account and, depending on the circumstances, may forfeit bonuses and winnings derived from prohibited activities.
You may also request voluntary account closure at any time, either for personal reasons or as part of responsible gambling measures. Where your closure request is linked to problem gambling concerns, we strongly encourage you to request self-exclusion rather than simple closure, so that access cannot be reinstated quickly. In the event of termination, you may request withdrawal of any remaining real-money balance not subject to ongoing investigations or legal holds, and such withdrawal will be processed subject to successful completion of any outstanding KYC checks. Winum may decline to reopen an account that has been closed for AML or fraud-related reasons, or where a permanent self-exclusion has been applied. Any decision to waive or relax a restriction previously applied for responsible gambling reasons will only be considered after a careful review and may require additional waiting periods and declarations from you.
Limitation of Liability
Winum provides its services on an “as is” and “as available” basis, without any express or implied warranties or representations regarding the uninterrupted availability, reliability, or fitness for a particular purpose of the site, apps, or games. While we strive to maintain high technical and operational standards, we cannot guarantee that our platform will be free from errors, delays, interruptions, or security vulnerabilities at all times. To the maximum extent permitted by applicable law, Winum, its owners, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with your use of the services, including but not limited to loss of profits, data, or reputation. In particular, we are not responsible for failures or defects caused by your internet connection, hardware, software, mobile device, or third-party services beyond our reasonable control. You acknowledge that any monetary losses incurred through gambling are an inherent risk of the activity and are fully your own responsibility.
Where our liability cannot be fully excluded under applicable law, it shall in any event be limited to the lesser of your net losses on the account over the 30-day period prior to the event giving rise to the claim or the amount of your last deposit within that same 30-day window, depending on the specific jurisdiction and legal framework. Nothing in these Terms shall operate to exclude or limit liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. You agree to indemnify and hold harmless Winum from and against any claims, damages, liabilities, losses, and expenses (including legal fees) arising out of your breach of these Terms, unlawful use of the services, or violation of any rights of third parties. In the event of a dispute over game outcomes or account balances, the information recorded on our servers will be considered final and binding, unless an obvious and provable error is demonstrated. By using the services, you accept these limitations as a reasonable allocation of risk between you and Winum.
Complaints & Dispute Resolution
Winum aims to provide a fair and transparent service and recognises that occasional misunderstandings or disputes may arise. If you have any complaint relating to our services, games, payments, or these Terms, you should first contact our customer support team by email at [email protected] or via any on-site support channels. When submitting a complaint, you should provide your account details, a clear description of the issue, relevant screenshots or transaction IDs, and any other information needed to assess the matter. We will acknowledge receipt of your complaint within approximately one (1) working day and will endeavour to respond substantively within thirty (30) days, depending on the complexity of the issue. For game-related complaints, such as dispute about a particular spin, round, or payout, you should raise the matter within fourteen (14) days of the event; for account-related issues, complaints should normally be filed within thirty (30) days.
During the investigation of a complaint, Winum may temporarily suspend certain transactions or gameplay related to the disputed matter until the issue is clarified. We might also share relevant information with our game providers or payment partners, where necessary, to reach an accurate conclusion based on logs and records. Once a final decision has been made, it will be communicated to you via email or another agreed communication channel, and we will explain the key reasons and supporting data behind our determination. If you remain dissatisfied after exhausting our internal complaints process, you may have the option, where available under your local laws or under the licensing framework, to escalate the dispute to an external dispute resolution body or relevant regulatory authority. Details of any such external routes may vary by jurisdiction and will be provided upon request where applicable.
Governing Law
These Terms and your relationship with Winum, including any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of the company operating the Winum brand, unless otherwise required by mandatory local laws. The current licensing jurisdiction is under the Government of the Autonomous Island of Anjouan, Union of Comoros, and the relevant principles of that legal framework apply, together with any other applicable international standards regarding online gambling, AML, and responsible gaming. By using the services, you irrevocably agree that any dispute, controversy, or claim arising out of or relating to these Terms, your account, or your use of the services shall be subject to the exclusive or, where mandatory law so provides, non-exclusive jurisdiction of the competent courts in the relevant jurisdiction. If any provision of these Terms is found to be invalid or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
Nothing in this section shall deprive you of any consumer rights granted to you under the mandatory laws of your country of habitual residence, where such rights must, by law, take precedence over the chosen governing law. However, if your local law prohibits all forms of online gambling, you acknowledge that you are not entitled to use the services in the first place and that any access from such jurisdiction constitutes a breach of these Terms. You are responsible for understanding and complying with any laws that apply to you in relation to the use of online casino services. Winum does not provide legal advice, and any information on the site about legal matters is of a general nature and should not be relied upon as professional advice. Should you need clarification about the legality of online gambling in your area, you must consult a qualified legal professional.
Final Provisions
Winum may modify these Terms at any time, including to address new legal requirements, introduce new products such as updated versions of the Winum download apk, or improve responsible gaming and security measures. Any significant changes will be published on the website and, where appropriate, communicated via email or on-site notifications. Your continued use of the services after such updates constitutes your acceptance of the revised Terms, so you should review this page regularly to stay informed. If you do not agree with the changes, you must stop using the services and request closure of your account. No failure or delay by Winum in exercising any right or remedy under these Terms shall be considered a waiver of such right or remedy, nor shall it prevent further exercise of that or any other right or remedy.
These Terms constitute the entire agreement between you and Winum concerning the use of our services and supersede all prior or contemporaneous communications, whether oral or written, relating to the subject matter herein. You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to another entity within the same corporate group or to a successor organisation in connection with a merger, acquisition, or reorganisation, provided that such assignment does not materially reduce your protections under these Terms. Headings are included for convenience only and shall not affect the interpretation of any clause. By registering an account, using the Winum casino apk, participating in the games, or otherwise engaging with the platform, you confirm that you have read, understood, and accepted these Terms and that you will gamble responsibly and in accordance with all applicable laws.
